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Thank you for visiting Arcadian Lighting! We are here to serve you. Please do not hesitate to contact us if you have any questions.
Besides good prices, we make service our top priority!
** Free Shipping on orders over $99, to the continental
United States only.
** $50 minimum total order amount required.
** FREE shipping is NOT applicable for item exchange.
Orders less than $90 are charged a $15 shipping fee. Orders between $90 and $99
are charged a $7.50 shipping fee. Orders in the continental United States will be
shipped at our discretion via UPS ground, FedEx or USPS. For shipping addresses
outside of continental US, additional shipping fee applies. Additional shipping
fees are calculated on a case-by-case basis. Please call us at 1-888-228-8856 to
obtain more specific shipping cost.
Currently, Arcadian Lighting will deliver orders to the United States only. No international
orders are accepted as of this time.
Shipping times on our product page are calculated from the time we receive your
order to the time your order is shipped. You need to factor in the transit time
when you want to know when you will be receiving your purchase. Please make your
arrangements accordingly
Items shipped to California will be charged a 8.75% sales tax, as required by law. We do NOT charge sales tax for items shipped to outside of California.
For California customers who has a Seller's Permit and will be reselling our products, please fax the following 2 forms to us at 909-393-0922:
We will not charge sales tax if we receive the above 2 forms from you.
If customer receives a defective product, Arcadian Lighting will replace the same item at no cost to the customer. Customers are required to notify Arcadian Lighting of any defect within 14 days of receipt to be eligible for the free replacement.
For non-defective goods:
Amount of refund will be the original price (not including any discount or coupon
offers) less 20% restocking fee. This fee helps pay for the shipping cost that Arcadian
Lighting incurred in shipping the goods to the customer, as well as the restocking
fee that our suppliers charge Arcadian Lighting for the return.
If any coupon / discount was applied towards the order, returning partial order(s)
will void the coupon / discount applied, should it cause the order total to fall
below the coupon / discount requirement. The restocking fee will be calculated based
on the original price of the returned item(s).
If customer received Free Shipping, should customer return partial order causing
the order total to fall below the $99 free shipping requirement, a $15 shipping
and handling fee will be assessed when determining the amount of refund.
All items must be in its original box, and is in resalable condition. Customer is
responsible for shipping the items back to Arcadian Lighting.
Item exchanges are treated as a return and placement of a new order; the exchanged
item(s) will be subjected to the 20% restocking fee.
If the customer misses shipping carrier's multiple delivery attempts or decides
to refuse package delivery (after a change of mind), amount of refund will be the
original price (not including any discount or coupon offers) less 20% restocking
fee.
No returns will be accepted for the following conditions:
We would like to emphasize that Arcadian Lighting does not make money on customer
returns. Our suppliers charge us restocking fee for returns and there are shipping
charges that Arcadian Lighting incurs. The 20% restocking fee covers only part of
the cost that we incur.
To return an item, please follow our
Return Procedure.
All credit will be placed on the credit card used for the original purchase. Allow
1 - 2 billing cycles for the credit to appear on your (online) statement.
Due to the delicate nature of some of our products and the inevitable bumps encountered
in transit, a product may occasionally arrive with some damage. If you receive a
damaged product, please
email us. Make sure to include all available reference information to assist
us.
**Please note that failing to return the defective item will result in a charge of
both defective and replacement items to your account.
Unshipped items can be cancelled free of charge as long as the item was neither
manufactured nor customized specifically for the customer. Please contact us immediately
if you would like to cancel your order.
If your package has already been shipped, you will be responsible for returning
the UN-OPENED package, even if the package is shipped prior to the "Expected
Ship Date" on your order status. Credit will be issued upon receipt of product.
The credit amount will be based on the original price of the merchandise (not including
any discount or coupon offers) LESS 20% to help cover part of the cost that Arcadian
Lighting, Inc. incurs. We would like to emphasize that our suppliers charge us restocking
fee for returns and there are shipping charges that Arcadian Lighting, Inc. incurs.
We absolutely do not make money off of customer returns.
**Arcadian Lighting offers a 110% price guarantee policy: If you find an
item at a lower price elsewhere online (after shipping & handling
charges, and discounts if applicable) and with the same or shorter lead
time, before or within 14 days of your purchase, bring it to our attention with
your price quotation and seller's information. We will match 110% of the price difference
on the same exact item from any online retail store, upon verification. Offer is
only applicable to seller's in-stock items and excludes large oversize / truck-load
size items, items that are selling at below Arcadian Lighting's cost, and orders
less than $99.
Arcadian Lighting utilizes SSL (Secure Socket Layer) Technology. Secure socket layers
encrypt credit card information so it can't be read by anyone but Arcadian Lighting.
When you place an order, your order information (including your name, address, credit
card number) is encrypted using a market-proven secure server for maximum security.
Your credit card and billing information cannot be read by third party as it travels
to our order system. The order system we employ processes millions of transactions
each month. Ordering from us is safe!
You can purchase with confidence and peace of mind because Arcadian Lighting warrants
all lighting fixtures free from defects in material and workmanship for a period
of one year from the date you received your item(s). In the event of a defect or
damaged item due to shipping, Arcadian Lighting reserves the right to replace either
the component(s) or whole fixture at no charge to customer. Light bulbs, if included,
are not covered under the Arcadian Lighting warranty. If the product has
been altered or used for purposes other than those for which it was designed, this
warranty will not be honored.
Please
email us to report any warranty issue. In most cases, our customer service
will respond within 2 business days to provide you further directions and assign
you a Return Goods Authorization # (RGA#). New replacement item(s) will be sent
to you promptly. In the mean time, an UPS call sticker will be mailed to you to
return the defective / damaged item(s). You will be responsible to return the defective
/ damaged item(s) along with the RGA# to the original warehouse.
Please note that listed availability might not be applicable for multiple copies
of an item and items recently discontinued by our suppliers. In addition, sudden
demand for an item can have an effect on its availability. We will inform you by
phone or e-mail if any items in your purchase item(s) prove to be in backorder or
unavailable. No transaction will be charged until your order is shipping.
Arcadian Lighting makes sincere efforts to display product images given by our suppliers
as clear and as accurately as possible. However, we cannot guarantee that the color
shades or color patterns you see on your computer exactly matches the product color
you see in person, as the display of the color depends, in part, upon the monitor
and the computer setting you are using. In addition, many of our art glasses are
individually hand crafted, so some variation in its pattern should be expected.
Prices and policies are subject to change without notice. In the event a product
is listed at an incorrect price, with incorrect information due to typographical
error or error in pricing, coupon or gift certificate errors or misuse and abuse
or incorrect product information received from our suppliers, we shall have the
right to refuse or cancel any orders placed under these conditions and correct any
disparities whether or not the order has been confirmed and your credit card has
been charged. If your credit card has already been charged for the purchase and
your order is canceled, we shall immediately issue a FULL credit to your credit
card account. We reserve the right to refuse any order.
Payment information must be submitted in order to process your order. Please note
that your credit card will not be charged until your order is shipping. All purchases
must be paid in US dollars. Arcadian Lighting currently accepts VISA, MasterCard,
American Express Card and Money Orders as valid methods of payment for all purchases.
For a better peace of mind, please also refer to the privacy & security policy and
fraud protection program offered by your credit card issuing company.
Under no circumstances shall any member of Arcadian Lighting be responsible for
any incidental or consequential property damages or bodily injuries arising from
the use or misuse of the product.
All images and text on this site are copywritten and are the property of Arcadian
Lighting.
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